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FAQs

How does BIKEBAZE® work in a nutshell?

BIKEBAZE® works like this:

1. Registration: You register your bike in your name in our database, using your bike's unique frame number.
 
2. SafeTags: When you order a SafeTag package, stick it to your bike and link it to your bike registration in the database.

3. In case of theft: Is your bike stolen? Then fill it theft form in. Your bike is marked as stolen in our database.

4. Trace: Anyone who looks up your frame number or scans your SafeTag sees that the bike has been stolen and gets information about how to contact you. They can also share the location with you directly.

5. Bike found: When your bike is found, enter a form in with the necessary information to update the status in our database.

What if the SafeTags are removed from my bike?

Our SafeTags are strong and tamper-resistant. If they are removed or damaged, your bike remains recognisable via your unique frame number in our database.

Just like a car and its chassis number, your bike will always be linked to you.

In addition, we replace a damaged SafeTag free of charge. Remember, the most important thing is the unique registration of your bike; even without SafeTags, your bike remains recognisable as your property because your bike's unique frame number is linked to your name.

Is there a subscription fee for BIKEBAZE® services?

No, the basic BIKEBAZE® service is completely free. You can register your bike for free in our database and thus contribute to a safer cycling community.

Do you want extra protection? Then you can have a Purchase a SafeTag package for a one-off payment of just €9.99. With these tags, you make your bike visibly less attractive to thieves and increase the chances of recovery. SafeTags broken? Then we'll send you new SafeTags free of charge!

What happens if someone finds my stolen bike?

If someone finds your stolen bike and scans the SafeTag, they'll be directed to a page with instructions to contact you and share the bike's location. We advise the finder not to recover the bike himself, but to inform you and contact the local authorities if necessary. This process ensures a safe and responsible return. As an owner, we recommend that you visit the find your bike, always call in police help and not take risks yourself, to ensure safety and legality.