Bike stolen? Report it now!
Discovering your bike has been stolen is undoubtedly one of the most frustrating experiences. BIKEBAZE® is here to support you in this difficult time. By reporting the theft in your account, you help us act quickly and increase the chance that your bike will be recovered.
What to do after reporting?
File a police report
An official police report is crucial, not only for the investigation and possible recovery of your bike, but also for insurance purposes. Recording the theft with the police provides official evidence of the theft, which is essential when reclaiming your bike. In addition, your report contributes to a better understanding of bicycle theft, which can help improve preventive measures and policy. With your police report and the SafeTag ID, you have solid proof of ownership and theft, which simplifies the procedure when recovering your bike.
Inform your insurer
Notify your insurance company to start any claim. Make sure you have all the necessary information to hand, such as the police report and details about your bike.
Stay safe and alert
Stay alert for any information about your stolen bike, but avoid personal risk. Always contact the police for safe assistance when recovering your bike.
If you find your bike
Finding your bike again can be a huge relief, but it is important to approach the situation in a safe and lawful way.
Avoid risk
If you spot your bike, do not try to recover it yourself if that puts you in dangerous situations or could cause legal problems. It is important to put your own safety first and avoid unnecessary risks.
Contact the authorities
Inform the local police of the location and situation of your recovered bike. They have the experience and resources to recover the bike safely and legally. Working with the police ensures you follow all the legal steps correctly and increases the chance of the thief being caught.
After recovery
Update status in the BikeVault
Mark your bike as recovered in your account. This allows us to update your bike status in the BikeVault and inform the BIKEBAZE® Society. By informing us, you also help keep statistics and trends on bicycle theft accurate, which contributes to future prevention.
Collect evidence
If your bike has been recovered, try to document any evidence about the location or the state in which the bike was found. Photos or witness statements can be useful for insurance claims or further police investigations.
Check for damage
Inspect your bike for any damage that may have occurred during the theft or in the period afterwards. Report damage to your insurance company as part of your claim.