Frequently Asked Questions

Take immediately contact contact us with proof of ownership (such as proof of purchase or photos). Explain everything and we will investigate the situation and can correct the registration if necessary.

Yes. Send an email to support with a request to delete your account.

Check your spam folder or junk mail. Still nothing? Take contact join us and we'll see what goes wrong.

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After registration, you will receive a confirmation by email. You can also check the status of your bike via your account. Is your bike not listed there? Then registration may not be complete.  Contact us if you have any problems.

Yes, you can. Contact us and explain what needs to be changed. We manually adjust the registration to prevent fraud.

Do you want to remove a bike without transfer? Send us an email via your account (press “change bike details”) with the frame number or SafeTag ID. We delete the registration manually to prevent fraud.

For each bike, fill in separately the registration form. This way, each bike gets its own spot in your account.

Go to your account and press the button to change your bike details. Then send us the email with the new details. Indicate what needs to be changed. We adjust this manually to prevent fraud.

Scan the SafeTag on the bike or use the search function on the website and enter the frame number or SafeTag ID. You can immediately see whether the bike is registered as “stolen”. Stolen? Share the location with the owner and contact the owner.

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Fill in the bike found-form in. This changes the status of your bike to “found”. If someone looks up your frame number or scans SafeTag, the scanner sees that the bike hasn't been reported stolen and can't contact you.

Fill in the theft form enter as many details as possible (more chance of finding). The status of your bike will be changed to “stolen”. If someone looks up your frame number or scans SafeTag, this scanner sees that your bike has been stolen and can contact you and share the location with you.

Don't forget to report it to the police.

Sold a bike? Handed over to someone else? Open the transfer ownership form and fill in the details of the new owner. Both parties will receive an email confirming the transfer. After confirmation, the ownership will be updated in the database.

Register your bike in the database (term “BikeVault”) via the registration form. Registration is free.

You can register your bike with just your name and email address. Later, you can add the frame number and other attributes. You will receive reminders about this by email. It is best to fill in all the details immediately, so that your registration is complete at once. For effective registration, a frame number is required.

The SafeTag is extremely strong and adheres firmly to the bike frame. The adhesive layer has been industrially tested and designed to withstand years of exposure to rain, sun, dirt, and cold.

When removing, the sticker tears into small pieces and leaves clear traces, making sabotage visible and unattractive to thieves. It takes at least 45 minutes to remove the large SafeTag without damaging it or leaving marks on the frame. At least 15 minutes for the small SafeTag.

We have tested a huge range of materials and continue to test in order to offer the best material and optimize adhesion to the surface. Do you have any tips or ideas? Feel free to contact us.

Each SafeTag has a unique ID and activation code. When you have these activates, the sticker is linked to your registered bike in the database.

From that moment on, anyone can check whether the bike is registered as stolen via the SafeTag ID and, if stolen, contact you.

Are you not activating the SafeTags? Then people will not be able to scan them. The status of your bike can only be found by looking up the frame number in our register.

Yes, our SafeTags are designed for long-term outdoor use. They are water and UV resistant and can withstand rain, sun and temperature changes for years without peeling or fading.

By default, each SafeTag-order includes two stickers: one large and one small. The large one is meant for the frame of your bike, the small one for your battery, or anywhere else on the frame.

Currently, the SafeTags are available in yellow and grey. We'll keep testing with new colors, so let us know if you have suggestions.

Sure. Order new SafeTags and let us know what the new SafeTag ID is, we'll activate it for you and deactivate the old one.

You can stick the new SafeTag elsewhere on your bike, or you can first try to remove as much of the old sticker as possible, especially the edges, and stick the new one over it. Keep in mind that the new sticker is easier to remove.

Always try to make sure that the new SafeTag makes direct contact with the bike frame as much as possible. That's how he attaches best.

We recommend sticking the large SafeTag to the frame between your legs, where it is clearly visible and lasts a long time. Do you have an electric bike? Then stick the small SafeTag to the battery. No electric bike? Pat the front of your bike, for example under the steering wheel. This way, it stands out and makes your bike extra recognisable.

Our SafeTags are designed to prevent sabotage. Damage-free removal is almost impossible. For the large sticker, it takes an average of at least 45 minutes to remove it without residue and damage to the bike, and at least 15 minutes for the small one.

The adhesive layer is strong, the sticker breaks into many small pieces when removed, and leaves traces. This makes removal unattractive for thieves and visible for enforcement.

We have tested a huge number of materials, and are constantly testing to offer the best SafeTag. Remember, you can always delete. Ideas for improving the SafeTag? Take contact join us!

Our SafeTags are difficult to remove without traces. Was your bike stolen and did the thief remove the sticker? Then your bike is a little less recognisable, but not untraceable.

Your frame number remains linked to your name in our register. So always report your bike DIRECTLY if stolen and report it to the police. If someone later searches your frame number, or the bike is found by enforcement or the police, then the match can be made with you and you can be contacted.

To reassure you: yes, we regularly find bicycles based on the frame number alone. A SafeTag makes it faster, but your registration also works without it.

You activate your SafeTag via the activation form. Enter your details there, including frame number, SafeTag ID and activation code. After receiving a confirmation email, you can then stick the SafeTags to your bike according to the instructions. Activate only if your bike is already registered.

A good lock, insurance, and tracker are valuable, but they do not completely prevent theft. What BIKEBAZE adds is visibility and proof. Registration, prevention, and community.

With a SafeTag, you show thieves, passersby, and law enforcement that your bike is registered. It acts as a deterrent. This has been proven, both by our data and by research. In the event of theft, you can quickly change the status, prove ownership, and increase the chance that someone will recognize, check, or return your bike.

The registration in the database links your bike to your name, frame number, and characteristics. This helps with recovery.

In short: BIKEBAZE works together with your other measures and makes your bike visible, verifiable, and findable for everyone.

It's the small details that make your bike unique, such as scratches, stickers, accessories or color combinations.

These features help prove ownership in the event of theft and increase the chances of your bike being recognized and found. The more you capture, the stronger your evidence.

Batteries are stolen very often, but hardly anyone registers them. As a result, they often remain anonymous, even if they are found in large quantities.

By registering your battery number, you increase the chance that your battery will be recognized and found during a check or police raid. Batteries are expensive, so don't underestimate the importance of good registration.

Contact the owner using the information that appears when you scan the SafeTag or look up the frame number. Share location.

Do you have help or are you unsure what to do? Take contact with us.

You can also contact the police, especially if the situation is suspicious or unsafe.

You can also register your bike without a frame number. Then share as many features as possible, such as brand, color, type and eye-catching details.

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Make sure you provide your bike with a SafeTag. Without a frame number or SafeTag, your bike is not searchable in the database and no one can check its status.

If you sold or gave away your bike, you must transfer ownership. Fill in the transfer form with the new owner's details. After confirmation from both sides, the bike is officially transferred from owner within the database.

Do this during the sale transaction. Too late and unable to contact the owner? Go to your account, press the button to change your bike details and tell the bike to be removed from your name.

Registration shows who owns a bike or battery. In case of theft, you can prove ownership, and if your bike or battery is found, it can actually be returned to you.

Bikes and batteries are often stolen and regularly found in large quantities, but without registration, they remain anonymous and no one can contact you. By registering, you therefore increase the chance of recovery and make it more difficult for thieves.

A simple registration makes the difference.

Register the bike in the BIKEBAZE register as quickly as possible. Did you buy the bike from someone else who has already registered the bike in the database? Then ask if they own transfers via our system.

Registering your bike in our database is free of charge.

Would you like to give your bike extra protection with a SafeTag? You can order one for a one-time fee of €9.99. The SafeTag makes your registration visible and increases the chance of your bike being found if it is stolen.

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Engraving puts a visible mark on your bike, usually on the frame. That can be a deterrent, but it's static and not registered anywhere accessible.

BIKEBAZE goes further: your bike is linked to your name in an accessible (anyone can check the status) bike register, and via the SafeTag, others, such as the police or passers-by, can immediately check whether a bike has been stolen.

In addition, our community enables active detection, something that engraving lacks. Engraving is therefore a physical marking, while BIKEBAZE is digital, traceable, and community-driven. Engraving can also damage your bike and make it more difficult to sell.

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Yes, you can.

Please note: if you return your bike to Swapfiets, you must transfer ownership in the register or delete the registration. This keeps the system up to date and up to date. Swapfiets owns the bike.

The BIKEBAZE community consists of all users who register their bikes, people who actively scan SafeTags or look up frame numbers, and partners such as insurers, municipalities, and law enforcement agencies.

What makes us unique is that we have a large group of active spotters: people who scan SafeTags when they come across them, for example on the street or at a bike rack.

We are currently working to further strengthen that involvement by encouraging people to scan SafeTags even more often, report suspicious situations, and check frame numbers. In this way, we are working together to make bicycle theft more visible and less attractive.

Currently, we do not offer SafeTag packages with two small stickers and you cannot register with 2 batteries.

We recommend the following:
- Register your bike with frame number and one battery number as one registration and order a SafeTag for that.
- Register the second battery separately, without a frame number but with battery number and characteristics. Order a separate SafeTag for that too.

This way, both batteries are recognisable and linked to your name.

We are located in the Netherlands, but anyone worldwide can register bicycles with us. Our focus is on the Netherlands, but we also receive many registrations from Belgium, France and Germany, countries where stolen Dutch bicycles regularly appear. And this is also where bicycles from those countries are popping up.

Because bicycle theft is cross-border, we are internationally oriented and are working to expand our visibility in these regions.

Make sure the bike is registered with BIKEBAZE by entering the frame number or Safetag ID via the search function or scan the SafeTag. If the bike is registered as stolen, the owner's contact info appears. Help the owner by contacting and sharing the location.