Frequently Asked Questions

A frame number can end up registered twice by mistake, for example after a sale without a transfer. We do not check registrations in advance. When someone looks up the frame number, the oldest registration counts. Do you think your bike is on someone else's account? Contact us via the contact form and include your proof of purchase and frame number. We will then contact both parties and adjust the registration as soon as ownership is clear.

Yes. You can do this in your account.

Check your spam or junk folder. Still nothing? Contact us and we will look into what went wrong.

You can see the status of your bike in your account. If your bike is not listed there, the registration may not have been completed. Contact us if you run into problems.

Yes, you can. You can edit your bike details in your account.

Want to remove a bike without transferring it? Go to your account, open the overview of registered bikes, tap a bike and choose to remove it.

Fill in the registration form separately for each bike. Each bike then gets its own entry in your account.

Go to your account > Overview of registered bikes > Select bike > Edit details.

Scan the SafeTag on the bike or use the search function on the website and enter the frame number, battery number or SafeTag ID. It is free and no account is needed. You immediately see whether the bike is registered as stolen in the BIKEBAZE bike register. Every check also automatically consults Stop Heling, the register of the Dutch police, and Bike Index, a large international register.

Fill in the recovered-bike form. This updates your bike's status to 'recovered'. If someone looks up your frame number or scans the SafeTag, they will see that the bike is no longer reported as stolen and will not be able to contact you about it.

Fill in the theft form and include as many details as possible (more detail means a better chance of recovery). Your bike's status is changed to 'stolen'. If someone looks up your frame number or scans the SafeTag, they will see that your bike has been stolen and can contact you to share the location. Don't forget to also file a report with the police.

Sold or given away your bike? Start the transfer from your account. You select the bike and enter the new owner's email address (first name is optional). The new owner receives an email with an acceptance link that is valid for 7 days. If that person does not have a BIKEBAZE account yet, they create a free one with the same email address. Once the transfer is accepted, the bike is in the new owner's name, including the linked SafeTag and the full history. You both receive a confirmation. In the meantime you can cancel the transfer or resend the link. Is the bike reported as stolen? Then a transfer is not possible.

Registration runs through the BIKEBAZE bike register: create a free account and then choose Add bike. You enter brand, model, type, colour, use and estimated value, and indicate whether the bike is electric and insured. For an e-bike you can add up to three batteries. Optionally you add photos (up to three), your purchase invoice and distinctive features. The frame number is optional at registration; you can add it later in your account. For good traceability in case of theft we strongly recommend adding the frame number anyway.

Every scan or search looks in the BIKEBAZE bike register and automatically also in Stop Heling, the register of goods reported stolen to the Dutch police, and in Bike Index, a large international register. BIKEBAZE only reads those registers: your registration or theft report is not forwarded to Stop Heling, Bike Index or the police. Filing a police report therefore remains necessary.

Yes, as soon as an active SafeTag is linked to your bike. On your bike's page, choose Export proof of ownership and then Apple Wallet or Google Wallet. The pass shows your SafeTag ID, frame number, battery number(s), brand, model and current status. If you report your bike as stolen, the pass automatically switches to STOLEN. The QR code on the pass opens the public check. Without a SafeTag you can always download the proof of ownership as a PDF. Read more about the Wallet pass.

Yes, but not directly: the frame number is the core of your registration. On your bike's page you request a change with the reason and a photo of the frame number on your bike. We review the request manually and you receive an email as soon as the change is approved. Did you not enter a frame number at registration? Then you simply add it yourself in your account.

The SafeTag is extremely strong and bonds firmly to the bike frame. The adhesive is industrially tested and designed to withstand rain, sun, dirt and cold for years. When someone tries to remove it, the sticker tears into small pieces and leaves clear traces behind, making tampering visible and unappealing for thieves. Removing the large SafeTag without damage takes at least 45 minutes; the small SafeTag takes at least 15 minutes.

Every SafeTag has a unique ID and activation code. When you activate it, the sticker is linked to your registered bike in the database. From that moment on anyone can use the SafeTag ID to check whether the bike is registered as stolen and, if so, contact you. If you don't activate your SafeTags, people cannot scan them. The status of your bike can then only be looked up via the frame number in our register.

Ja, onze SafeTags zijn ontworpen voor langdurig buitengebruik. Ze zijn water- en UV-bestendig en kunnen jarenlang tegen regen, zon en temperatuurwisselingen zonder los te laten of te vervagen.

Every SafeTag order contains two stickers by default: one large and one small. The large one is for your bike frame; the small one is for your battery or another spot on the frame. SafeTags are available in yellow, red and grey. We keep testing new colours, so let us know if you have suggestions.

Certainly. Order new SafeTags in the shop. On your bike's page in your account, choose Replace SafeTag: you give the reason and enter the new SafeTag ID and activation code. The old SafeTag is deactivated immediately and stays visible in your bike's history. Preferably stick the new SafeTag on a different spot on the frame. Want to stick it over the old one? First remove as much of the old sticker as possible, especially the edges. Keep in mind that the new sticker will then be easier to remove. Always make sure the new SafeTag makes as much direct contact with the frame as possible, that is how it adheres best.

We recommend sticking the large SafeTag on the frame between your legs, where it is clearly visible and lasts a long time. Got an electric bike? Then stick the small SafeTag on the battery. No e-bike? Stick it on the front of your bike, for example under the handlebars. That way it stands out and your bike is extra recognisable. See the application instructions.

Our SafeTags are designed to resist tampering. Removing one without damage is nearly impossible. On average it takes at least 45 minutes to remove the large sticker without residue or damage to the bike, and at least 15 minutes for the small one. The adhesive is strong, the sticker breaks into many small pieces during removal and leaves traces behind. That makes removal unappealing for thieves and obvious to enforcement.

Our SafeTags are hard to remove without leaving traces. If your bike is stolen and the thief did remove the sticker, your bike is slightly less recognisable but not untraceable. Your frame number remains linked to your name in our register. So always report your bike as stolen IMMEDIATELY and file a police report. If someone later looks up your frame number, or if the bike is recovered by enforcement or police, the match with you can still be made and they can get in touch. To reassure you: yes, we regularly recover bikes based on the frame number alone.

You activate your SafeTag via the activation form in your account. Choose the bike the SafeTag goes on (so it must already be registered), enter the 6-character SafeTag ID and the activation code (BB followed by 4 characters). Activation is immediate: you see a success message. Then stick the SafeTags on your bike according to the instructions. One SafeTag can be active per bike. Want a different SafeTag on a bike that already has one? Use Replace SafeTag on your bike's page.

SafeTag Protect is a transparent protective layer you stick over your SafeTag, meant for spots on your bike with a lot of friction, rain or dirt. It extends the life of your sticker and protects against scratches and weather, while the SafeTag stays fully visible and scannable. Protect does not make the SafeTag harder or easier to remove. It is not insurance and not a theft guarantee. You order Protect as an option with your SafeTag in the shop.

A good lock, insurance and tracker are valuable, but they do not fully prevent theft. What BIKEBAZE adds is visibility and proof. Registration, prevention and community. With a SafeTag you show thieves, passers-by and enforcement that your bike is registered. That deters. After a theft you can update the status quickly, prove your ownership, and increase the chance that someone recognises, checks or returns your bike. Registration links your bike to your name, frame number and details, which helps with recovery. In short: BIKEBAZE works alongside your other measures and makes your bike visible, verifiable and findable for everyone.

It is the small details that make your bike unique, such as scratches, stickers, accessories or colour combinations. These characteristics help prove ownership after a theft and increase the chance that your bike will be recognised and recovered. The more you record, the stronger your evidence.

Batteries are stolen very often, yet hardly anyone registers them. As a result they often remain anonymous, even when they are recovered in large quantities. By registering your battery number you increase the chance that your battery will be recognised and recovered during an inspection or police raid. Batteries are expensive, so don't underestimate the importance of a good registration.

Scan the SafeTag or look up the frame number. If the bike is registered as stolen, a message form appears. Send the owner a message and share your location; you decide whether to include your own email address or phone number. The owner receives an email immediately. You never see the owner's personal details, all contact runs via BIKEBAZE. Not sure what to do? Contact us. Is the situation suspicious or unsafe? Then call the police.

You can also register your bike without a frame number. In that case share as many details as possible, such as brand, colour, type and standout features. Make sure you fit your bike with a SafeTag. Without a frame number or SafeTag your bike is not visible in the database and nobody can check its status.

If you have sold or given away your bike, you transfer ownership from your account. You enter the new owner's email address; they receive an acceptance link that is valid for 7 days. As soon as the buyer accepts, the bike is in their name, including SafeTag and history. Preferably do this during the sale. Too late and no longer in contact with the buyer? Go to your account and delete the bike.

Yes. Via the report form on the website you report your bike as stolen in one go, even if you have never had an account. You fill in the bike details and the details of the theft; we create a free account for you and send you an email to activate it. After that you manage the report in your account, for example to set the status back to recovered. Do not forget to also file a police report.

Registration makes it visible who owns a bike or battery. After a theft you can prove ownership, and when your bike or battery is recovered it can actually be returned to you. Bikes and batteries are often stolen and regularly recovered in large quantities, but without registration they remain anonymous and nobody can contact you. By registering you increase the chance of recovery and make life harder for thieves. A simple registration makes the difference.

Scan the BIKEBAZE sticker or look up the frame number via the search function. That check searches the BIKEBAZE bike register, Stop Heling and Bike Index in one go. Is the bike not reported as stolen? Then register it right away in the BIKEBAZE bike register. Did you buy the bike from someone who had already registered it? Ask the seller to transfer ownership to you via their account. Is the bike registered as stolen? Then contact the rightful owner via the message form and do not use the bike until the situation is resolved. Questions? Contact us.

Registering your bike in our register is free, with no subscription. Want to protect your bike further with a SafeTag? You order it for a one-off price of €9.99 per pack (one large and one small sticker). A family pack with four SafeTag packs costs €29.99. Optionally you add SafeTag Protect, a transparent protective layer for spots with a lot of friction. The SafeTag makes your registration visible and increases the chance of recovery in case of theft.

Engraving leaves a visible mark on your bike, usually on the frame. That can deter thieves, but it is static and isn't registered anywhere accessible. BIKEBAZE goes further: your bike is linked to your name in a publicly accessible bike register (anyone can check the status), and via the SafeTag others (such as police or passers-by) can immediately verify whether a bike is stolen. On top of that, our community enables active recovery, something engraving lacks. Engraving is a physical marking, BIKEBAZE is digital, traceable and community-driven. Engraving can also damage your bike and make it harder to resell.

The BIKEBAZE community consists of every user who registers their bike, the people who actively scan SafeTags or look up frame numbers, and partners such as insurers, municipalities and enforcement. What makes us unique is our large group of active spotters: people who scan SafeTags whenever they come across them, on the street or at a bike rack. Every time you scan a SafeTag, share the location of a stolen bike or invite a new user, you earn points in your account. You redeem those points for discounts on products and even free SafeTags. Together we make bike theft more visible and less attractive.

You simply link a second (or third) battery to the same bike: under Add bike you can enter up to three batteries, each with its own battery number and brand. Each battery number can be looked up separately via the search function and gets its own stolen status. One SafeTag is active per bike; stick the small sticker from the pack on the battery you use most.

We are based in the Netherlands, but anyone worldwide can register their bike with us. Our focus is the Netherlands, but we also receive many registrations from Belgium, France and Germany — countries where stolen Dutch bikes regularly surface, and where bikes from those countries surface here. Because bike theft is cross-border, we operate internationally and are working to expand our visibility in these regions.

Check whether the bike is registered: scan the SafeTag or enter the frame number or SafeTag ID via the search function. If the bike is registered as stolen, you can send the owner a message via BIKEBAZE and share your location. You do not see the owner's contact details; the owner receives your message by email and can respond if you include your own contact details.

No. BIKEBAZE is a free web app: you use it in your browser, on your phone, tablet and computer. You can add it as a shortcut on your home screen, but no App Store or Play Store is needed. The scan check also simply works in the browser, without an account.

The website is available in nine languages: Dutch (Netherlands and Belgium), English, German, French (France and Belgium), Spanish, Portuguese and Danish. The bike register itself, where you log in and manage your bike, is available in Dutch and English. Your language preference also determines the language of your emails and your Wallet pass.

Yes. Via BIKEBAZE you get 15% off bike insurance with our partner Qover. Click through via the Bike insurance page on our website; the discount is applied automatically and you do not need a BIKEBAZE account. The policy, the premium and any claim run directly via Qover. BIKEBAZE itself is not an insurer.